An operations team that never goes home, built into the systems you already use.
Around thirty agents across six departments, each doing one job: answering, booking, chasing the work that has gone quiet, and checking its own work every day. Your team keeps the systems they know. The team we build works inside them.
Three treatment plans booked today, one finance question for your coordinator, and the 14:00 gap was filled.
Where the money actually goes
Most businesses lose more to work that stalls than to work they never had. None of it shows up on a report, because a sale that quietly did not happen looks exactly like one that was never possible. That is the first thing the system goes after.
Quoted and never booked
The quote sent in March that nobody mentioned again. Each one is followed up on a cadence you approve, and every one that books is listed with its value.
Customers who were due back
The customer overdue a visit, a service or a renewal. The system works that list and reports every booking it can be credited with, itemised.
Enquiries that went quiet
The enquiry that got one call back and nothing since. Every one is gone back to, and new ones are answered in the minute they arrive.
Six departments, one job per agent
A narrow job is one that can be checked, and a system that can be checked is one you can trust with your customers. The agents report to a manager for their department, and the managers report to you on one screen.
Revenue recovery
Follows up unbooked quotes, lapsed customers and cold enquiries, on a cadence you set.
Booking and scheduling
Books, moves and fills cancellations straight into the diary you already use.
Customer contact
Answers emails and web enquiries, including the ones that arrive at 7pm on a Sunday.
Operations
Reminders, routing and the admin that eats your team's morning.
Maintenance
Checks every agent every day, and tells us before you notice anything.
Security
Controls what each agent can see, and logs every action it takes.
See it working
A working dashboard for your kind of business: press play and watch one piece of stalled work go from forgotten to booked, then open any case to see every step. All example data.
Dental practices
Treatment plans that were quoted and never booked, recalls and cancellations.
Open the demo →Veterinary practices
Boosters that fell overdue, lapsed clients and health plans.
Open the demo →Opticians
Eye tests and contact lens check-ups that were never booked back in.
Open the demo →Car dealerships
Enquiries that went quiet, test drives and workshop bookings.
Open the demo →Accountancy firms
Proposals that went unanswered and records chased before deadlines.
Open the demo →Estate and letting agents
Valuations that never instructed, viewings and lettings admin.
Open the demo →These are examples. The same system is built for any business where work stalls because everyone is busy.
How a build works
We learn your business
A questionnaire covering your systems, your hours, your prices and the questions you actually get asked.
We connect what you already have
The system you run the business on, your diary and your inboxes. Nothing your team uses is replaced.
We agree the rules with you
What each agent may do on its own, what it drafts for approval, and what always goes to a person.
We run it beside your team first
You watch, we correct, and only then does it take the load.
Then we keep it running
Maintenance checks every agent daily and every action is logged, so if something goes wrong we know first.
What it will not do
It will not pretend to be a person. It will not invent an answer it does not have, give professional advice it is not qualified to give, or take a card number. Anything it should not handle reaches a person with the whole conversation attached.
How it pays for itself
We will not quote you a result we have not measured in your business. A one-off build fee, then a monthly fee to run and maintain it, quoted against your own numbers on the first call. Every figure on your dashboard is itemised, so you can check each booking it is credited with.
What working with us looks like
We are a new business, so we have put the risk on our side of the agreement, not yours.
A 15-minute consultation
No preparation. We work out with you, from your own records, roughly what is going unbooked, overdue or unanswered today.
A written specification, before you sign
Exactly what the system will do, department by department. It becomes part of the agreement, so it is what you hold us to.
The build
A 25% deposit starts the work. The department that recovers the most money is built first.
You sign it off
Ten working days to check it does what the specification says. The remaining 75% is invoiced only at go-live, and the monthly fee starts then.
Six months to be sure
If it does not do what the specification says and we have not put it right within 14 days, you can end the agreement on 30 days' notice, with no further monthly fees.
Being early
We are a new business, and we will not pretend otherwise. You would be one of our first clients. That means you get the person who built it on the phone, and a system shaped around your business rather than a template someone else was sold.
Talk to us
Tell us about your business and where work stalls. We will come back with whether we can help and roughly what it would cost.
Or reach us directly
- Email — hello@meridianaisystems.co.uk
The quickest way to reach us, and it reaches a person. - Phone — +44 7386 295874
If you have had an email from us
Every one has a link at the bottom. Open it, press the button, and we stop straight away. You never have to reply to be left alone. How we handle your details is in our privacy notice.