Today at Bay Motors
Around thirty agents across six departments, each doing one job, working inside your inbox, your stock and your dealer management system. This is what one ordinary day looks like.
Good evening. Five buyers came back from this morning's follow-ups, three test drives were booked before opening, and one part-exchange lead is with your sales manager.
- Tom and Priya booked a test drive and a viewing from this morning's follow-ups.
- Sarah Lewis wants to part-exchange her Fiesta and can come in today. The agent took the details and handed her to your sales manager within a minute.
- Eleven website enquiries came in overnight, each answered within a minute from your live stock. Saturday now has three test drives they booked.
- 31 MOT and service reminders went out; 12 are booked into the workshop. All agents healthy.
Today so far
Every action the agents took, in order.
- 08:15Sales
Enquiries that went quiet
Buyers from the last three weeks who got one reply and nothing since are followed up, each about the car they asked about, in your wording.
26 followed up; 5 reply, 2 book viewings. - 09:00Sales
Last night's website enquiries
Eleven enquiries came in after closing. Each was answered within a minute from your live stock, with viewing times offered.
3 test drives booked before the showroom opened. - 10:20Sales
A hot lead
A buyer says they want to part-exchange and can come in today. The agent captures the part-exchange details.
Handed to your sales manager within a minute. - 12:30Service
MOTs and services due
Customers whose MOT or service is due next month are offered times from your workshop diary.
31 messaged; 12 booked. - 14:00Sales
A finance question
A buyer asks what the monthly payments would be on the Qashqai. The agent sends your approved finance example and passes the enquiry to your finance manager.
Finance manager calls back the same afternoon.
Six departments
Each one a team of agents with one job each.
Connected to
Nothing you use is replaced.
The 08:15 follow-up, and the reply
Sent by the agent in your dealership's name and your wording. Example data.
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
The whole day
From the first follow-ups at quarter past eight to the maintenance sweep in the evening.
Activity
- 08:15Sales
Enquiries that went quiet
Buyers from the last three weeks who got one reply and nothing since are followed up, each about the car they asked about, in your wording.
26 followed up; 5 reply, 2 book viewings. - 09:00Sales
Last night's website enquiries
Eleven enquiries came in after closing. Each was answered within a minute from your live stock, with viewing times offered.
3 test drives booked before the showroom opened. - 10:20Sales
A hot lead
A buyer says they want to part-exchange and can come in today. The agent captures the part-exchange details.
Handed to your sales manager within a minute. - 12:30Service
MOTs and services due
Customers whose MOT or service is due next month are offered times from your workshop diary.
31 messaged; 12 booked. - 14:00Sales
A finance question
A buyer asks what the monthly payments would be on the Qashqai. The agent sends your approved finance example and passes the enquiry to your finance manager.
Finance manager calls back the same afternoon. - 15:10Customer support
The usual questions
Opening times, warranty, whether a car has had its cambelt done, answered from your approved answers, by email, chat or phone if you want calls answered.
14 questions answered; 2 passed to a person. - 17:00Operations and admin
Reviews and the dealer report
Buyers who collected this week get your review request, and the dashboard is brought up to date.
Two new five-star reviews; the day's figures are on the dashboard. - 18:30Maintenance
The daily sweep
Every agent and every connection is checked, and every action taken today is in the audit log.
All agents healthy. Report sent to the dealer principal.
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
The 08:15 follow-up, and the reply
The agents write in your dealership's name and your own wording, and every message is in the log.
Thread
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
Sales
Responds to vehicle enquiries, follows up the ones that went quiet, books test drives and hands hot leads to the sales team.
Today in this department
- 08:15Sales
Enquiries that went quiet
Buyers from the last three weeks who got one reply and nothing since are followed up, each about the car they asked about, in your wording.
26 followed up; 5 reply, 2 book viewings. - 09:00Sales
Last night's website enquiries
Eleven enquiries came in after closing. Each was answered within a minute from your live stock, with viewing times offered.
3 test drives booked before the showroom opened. - 10:20Sales
A hot lead
A buyer says they want to part-exchange and can come in today. The agent captures the part-exchange details.
Handed to your sales manager within a minute. - 14:00Sales
A finance question
A buyer asks what the monthly payments would be on the Qashqai. The agent sends your approved finance example and passes the enquiry to your finance manager.
Finance manager calls back the same afternoon.
Agents
6 in this department.
- Lead responseRunning
- Lead follow-upRunning
- Test drive bookingRunning
- Hot lead hand-offRunning
- Part-exchange captureRunning
- Finance enquiry captureRunning
What it never does on its own
Anything outside its rules goes to a named person with the whole conversation attached.
- Agree a price or a discount
- Assess anyone for finance
- Promise a delivery date the team has not confirmed
- Take card details
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
Service
Books service and MOT work from your workshop diary, sends reminders and tracks revenue recovered.
Today in this department
- 12:30Service
MOTs and services due
Customers whose MOT or service is due next month are offered times from your workshop diary.
31 messaged; 12 booked.
Agents
3 in this department.
- Service bookingRunning
- MOT remindersRunning
- Revenue trackingRunning
What it never does on its own
Anything outside its rules goes to a named person with the whole conversation attached.
- Agree a price or a discount
- Assess anyone for finance
- Promise a delivery date the team has not confirmed
- Take card details
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
Customer support
Answers common questions from your approved answers, including calls if you want it to, and routes everything else.
Today in this department
- 15:10Customer support
The usual questions
Opening times, warranty, whether a car has had its cambelt done, answered from your approved answers, by email, chat or phone if you want calls answered.
14 questions answered; 2 passed to a person.
Agents
4 in this department.
- Frequently asked questionsRunning
- Enquiry routingRunning
- Review requestsRunning
- Call answeringRunning
What it never does on its own
Anything outside its rules goes to a named person with the whole conversation attached.
- Agree a price or a discount
- Assess anyone for finance
- Promise a delivery date the team has not confirmed
- Take card details
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
Operations and admin
Routes messages and produces your reports and dashboard.
Today in this department
- 17:00Operations and admin
Reviews and the dealer report
Buyers who collected this week get your review request, and the dashboard is brought up to date.
Two new five-star reviews; the day's figures are on the dashboard.
Agents
3 in this department.
- ReportingRunning
- Owner dashboardRunning
- Quarterly reviewRunning
What it never does on its own
Anything outside its rules goes to a named person with the whole conversation attached.
- Agree a price or a discount
- Assess anyone for finance
- Promise a delivery date the team has not confirmed
- Take card details
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
Maintenance
Checks every agent and every connection every day, and tells us before you notice anything.
Today in this department
- 18:30Maintenance
The daily sweep
Every agent and every connection is checked, and every action taken today is in the audit log.
All agents healthy. Report sent to the dealer principal.
Agents
4 in this department.
- Integration healthRunning
- Workflow checkRunning
- Dashboard accuracyRunning
- Daily status reportRunning
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
Security
Limits each agent to the data it needs, rotates credentials and logs every action it takes.
Today in this department
Nothing needed this department's attention today. It keeps running in the background, and every action it takes is logged.
Agents
4 in this department.
- Access controlRunning
- Credential rotationRunning
- Audit logRunning
- Unusual activity alertRunning
See it built around your dealership
On the consultation we go through your own records and work out your figures. To book a time, just reply to my email.
One cold enquiry, from forgotten to a test drive
Press play to watch one cold enquiry go from forgotten to a test drive, the way the system does it every morning: what it reads, what it sends, where it books, and what you see. Example data.
Your enquiries and stock
| Buyer | Tom Barker |
| Asked about | 2021 Golf Life, £17,995 |
| Enquired | 19 days ago, AutoTrader |
| Replies since | One, from the team |
| Booked since | Nothing |
Messages
Nothing sent yet.
Diary · Saturday · Test drives
Your dashboard
- 02:00 · The agent reads your enquiries for buyers who went quiet while the car is still in stock. Tom asked about the Golf 19 days ago and heard once.
- 08:15 · It writes to him about that exact car, in your dealership's name and your wording, with two free test drive times.
- 10:02 · Tom replies: Saturday 10:30.
- 10:02 · It checks the diary and the car. Saturday 10:30 is free and the Golf is not booked out.
- 10:03 · It books the test drive and holds the car for the morning.
- 10:03 · It confirms with Tom and tells him to bring his licence.
- 10:03 · Your dashboard updates: one more test drive booked, logged against his enquiry so you can check it.
Every enquiry, one board
Each card is a buyer who enquired and went quiet. Click any card to see exactly what was sent, what came back, and what was booked.
This morning's follow-ups
Followed up, waiting 21 · £42,040+
Handed to your sales team 1 · £21,495
Test drive or viewing booked 2 · £34,445
Two more replied to say they had already bought elsewhere. They were thanked and closed off, and nothing more goes to them.
Saturday's diary
Straight from your diary. The green bookings were made by the agents; click one to see how it got there.
Saturday
Runs itself, under your rules
Every automation agreed with you on the consultation, written as what starts it and what it does. Each one can be paused with a click, and every run is in the log.
Switched on
- WHENAn enquiry comes in, day or night→ITAnswer within a minute from your live stock→THENOffer viewing or test drive times84 runs this month · every one in the log
- WHENA buyer has gone quiet for a week→ITFollow up about the car they asked about→THENBook a test drive or viewing126 runs this month · every one in the log
- WHENA buyer mentions part-exchange or coming in today→ITTake the details→THENHand them to your sales manager now17 runs this month · every one in the log
- WHENA buyer asks about finance→ITSend your approved finance example→THENPass them to your finance manager23 runs this month · every one in the log
- WHENA car someone asked about is sold→ITTell them, and offer similar stock31 runs this month · every one in the log
- WHENAn MOT or service is due next month→ITOffer times from your workshop diary→THENBook the one they pick58 runs this month · every one in the log
- WHENA buyer collected their car this week→ITSend your review request40 runs this month · every one in the log
- WHENEvery evening→ITCheck every agent and every connection→THENSend the dealer principal the daily report30 runs this month · every one in the log
Tom Barker
2021 Golf Life, Moonstone Grey · £17,995
Every step the agents took, in order. Example data.
- Found in your enquiries FoundAsked about the Golf on AutoTrader 19 days ago. One reply from the team, nothing since. The car is still in stock.
- Follow-up sent by email, about the car he asked about SentHi Tom, You asked about our 2021 Golf Life in Moonstone Grey a few weeks ago, and I wanted to let you know it's still available: 28,400 miles, full service history, one previous owner, £17,995. We could have it ready for a test drive on Saturday at 10:30 or 11:45, if either suits. Kind regards, Bay Motors
- Tom replied ReplyThanks for getting back to me, I thought it would have gone by now. Saturday 10:30 works.
- Checked the diary and the car CheckedSaturday 10:30 is free and the Golf is not booked out.
- Test drive booked BookedSaturday 10:30, 2021 Golf Life. The car is held for the morning.
- Confirmation sent SentGreat, you're booked in for a test drive on Saturday at 10:30. Bring your driving licence and we'll have the car ready. Kind regards, Bay Motors
- Dashboard updated UpdatedLogged as a revived enquiry. Your sales team sees it on today's list.
Priya Nair
2020 Kia Sportage 2 · £16,450
Every step the agents took, in order. Example data.
- Found in your enquiries FoundWebsite enquiry 12 days ago about the Sportage. One reply, nothing since. Still in stock.
- Follow-up sent by text SentHi Priya, it's Bay Motors. The Sportage you asked about is still here. Would Saturday 11:45 or Monday 17:30 suit for a look?
- Priya replied ReplySaturday 11:45 is good
- Viewing booked and confirmed BookedSaturday 11:45. The car is held.
Sarah Lewis
2022 Nissan Qashqai · £21,495
Every step the agents took, in order. Example data.
- Found in your enquiries FoundEnquired about the Qashqai a week ago; asked about finance, then went quiet.
- Follow-up sent by email SentA short note that the Qashqai is still available, with two viewing times.
- Sarah replied ReplyI'd want to part-ex my 2017 Fiesta. Could I come in today?
- Took the part-exchange details Checked2017 Fiesta Zetec, 48,000 miles, one owner. Asked for the registration for a valuation.
- Handed to your sales manager within a minute Your teamMarked hot: wants to come in today. He has the whole conversation and the Fiesta details.
Gary Holt
2018 Ford Focus ST-Line · £11,750
Every step the agents took, in order. Example data.
- Found in your enquiries FoundEnquired 9 days ago. Still in stock.
- Follow-up sent by email SentNo reply yet. If none comes, one more note goes in a week, then it stops.
Emma Fox
2020 Toyota Yaris Hybrid · £14,295
Every step the agents took, in order. Example data.
- Found in your enquiries FoundEnquired 15 days ago. Still in stock.
- Follow-up sent by text SentNo reply yet.
Liam Shaw
2019 Audi A3 Sportback · £15,995
Every step the agents took, in order. Example data.
- Found in your enquiries FoundEnquired 21 days ago. Still in stock.
- Follow-up sent by email SentNo reply yet.
A demonstration by Meridian AI Systems, the trading name of Blake Fining. Example data throughout.